Frequently Asked Questions
PRODUCTS
➤ WHAT ARE ASIAN SIZES? HOW DO I KNOW MY PRODUCT WILL FIT ME?
since our products are authentic, we have them imported from japan and china. in those countries, their sizes are a little bit smaller than American ones. we have included a size chart on every single product page of ours to help you order the right size!
➤ MY SHIRTS ARE AWESOME! HOW SHOULD I WASH THEM?
To best preserve the life of the design, we do recommend washing our apparel inside out, cold or lukewarm water, gentle cycle and either tumble drying low or line drying.
ORDERS
➤ WHAT METHODS OF PAYMENTS ARE ACCEPTED?
we accept payments by credit and debit card (visa, MasterCard and American express), PayPal, Google pay, Shop pay and Woderboy issued gift cards/store credits.
➤ My ADDRESS IS WRONG. CAN I CHANGE MY ADDRESS
our seller and buyer protection policies do not allow for address changes. please double check the address before completing the order at check out, making sure apt, unit, or suite numbers are included. if an address was entered in error, please contact us with the order number and cancellation request. we will cancel the order allowing customers to reorder and input the corrected information. please note, we cannot cancel orders once they have been shipped.
➤ HOW CAN I CANCEL MY ORDER?
order cancellation requests should be made as soon as possible as some orders may ship the same day. we are unable to cancel orders which have been shipped and are en route to the customer.
➤ I MADE A MISTAKE ON MY ORDER. CAN I CHANGE THE SIZE OR ADD ITEMS TO MY CURRENT ORDER?
unfortunately, we cannot make size changes or additions to existing orders. if a size change is needed, please contact us here with the order number and request an order cancellation. the order can be canceled allowing customers to reorder the preferred size and/or add additional items. please note, we cannot cancel orders once they have been shipped.
➤ HOW DO SALE ITEMS WORK?
items purchased on sale are final sale - no exceptions. refunds, exchanges, and returns are not offered on final sale items. please shop wisely.
SHIPPING
➤ HOW DO I TRACK THE STATUS OF MY ORDER?
At the time being, we offer tracking to Canada, Usa and United Kingdom available publicly for our customers. You track your package here
➤ HOW LONG WILL IT TAKE MY ORDER TO BE SHIPPED?
Delivery can take up to 5-21 days after it is shipped. these timelines depend on your country's processing, customs, and delivery protocols.
➤ I RECEIVED MY TRACKING NUMBER BUT IT’S NOT UPDATING, COULD YOU LOOK INTO IT?
tracking numbers can take up to 48 hours before updating. if an unusual amount of time passes before showing an update, please contact us here
➤ MY PACKAGE SAYS ‘DELIVERED’ BUT I DO NOT HAVE IT, WHERE IS IT?
shipping couriers scan packages "delivered" after the mail carrier delivers. if you received a "delivered" status but believe it is having not been delivered, please follow up with the local postal delivery personnel or post office for further information. we also suggest following up with persons in the home, residential complex, etc. who may have retrieved the item on your behalf.
➤ I RECEIVED ONE OF MY PRODUCTS, BUT NOT ALL OF THEM.
your product may have been shipped in a different shipping batch or from different warehouses. this happens a lot if your order consisted of one of the more popular products. don't worry, everything that you have ordered will be sent to you.
➤ HOW LONG DOES SHIPPING TAKE?
shipping can take up to 5 - 21 business days due to our recent high volume of orders. here at Wonderboy, we care about every single product made and order placed. to make sure every product is manufactured correctly, and every order is processed and shipped without error, we do our best not to rush the process. we are working on expanding our company and reducing shipping times to keep our customers happy!
➤ WHAT IS YOUR SHIPPING POLICY?
you can visit our shipping policy here!
RETURNS
➤ DOES WONDER BOY ACCEPT REFUNDS?
we maintain a strict no refund policy. refunds are not allowed unless it is due to a merchandise defect. all claims must be made within 30 days of delivery. any claims outside of this timeframe will not be accepted, no exceptions. please contact us here and provide an order number and a detailed explanation of the issue. refund requests are handled on a case by case basis.
➤ WHAT IS YOUR REFUND POLICY?
you can visit our refund policy here!
CONTACT
➤ DO YOU HAVE A PHONE NUMBER I CAN CALL?
We do not have a phone number for customer support at the time being, but we can be easily reached here
➤ HOW DO I CONTACT SOMEONE AT WONDERBOY?
All inquiries can be sent here. please allow up to 24 hours to respond to email correspondence. emails are answered Monday - Friday between 8:00 a.m. - 5:00 p.m. EST. emails received on weekends and holidays will be answered the next business day. if the inquiry is regarding an existing order, please make sure to include the order number and a message to expedite the response and resolution. please note, sending multiple emails with different messages, may slow down the response time. we encourage customers to send one message per order inquiry.
➤ HOW LONG WILL WE HEAR BACK FROM WONDERBOY IF WE EMAIL YOU?
We respond to all inquiries within 24-48 hours! please make sure to email us here
✨DID NOT ANSWER YOUR QUESTION FEEL FREE TO CONTACT US